收到客户询问函时回复：
Dear sir，
we hereby acknowledge receipt your inquiry of xx，(products)and I just got the information from our production department，Theseand the now pls check the quotation below :
the specification you required :
The length:
The diameter:
The material
……。
The price : xx USD/pes fob(天津)
I hope this is the one in your favor，As a experienced company(iso 9001:2000)In the xx filed for more than 20 years . and we take the oppy
Thanks and regards
签名
客户咨询模糊，询问客户规格
Dear sir，
thanks for your inquiry of our xx(products)。on dec . 10 we are in xx filed for many years，So we are confident we can do it . but the specification s you given is still lack . such as the diameterThe drawing (CAD) is ok。
After we confirmed，we are happy to provide you with our good quality and competitive price。
Look forward your soonest reply，
Thanks and regards
签名
对顾客讨价还价的答复
Dear sir，
Sorry for my late reply、I discuss with our boss for a long time、but regarding the price、it is near our bottom line和You know the market
but we treasure our first cooperation，so we allow you a 2% discount，this is the best I can do for you。
I hope that if you have the will to cooperate，pls don't just focus on the price，the most important is the quality，I think。
If you any comments，pls let me know。
Thanks and regards
安吉拉
这个要符合情况。
如果利润真的不高，
这样写不重要。
如果老板太黑，
就给我打折吧。
关于价格的不是一封两封邮件，而是总之很灵活。
应对顾客回复延迟的邮件。
Dear sir，
did you receive our quotation on dec 12th？And no reply from you.i was waiting
until all the colleagues left the office. May be you are very busy. So pls can you take some time to give me a reply and kindly give me some advice on XX(products)Look forward your reply
Thanks and regards
Angela
面对客户迟迟不回复
Dear sir,
How are you these days?I am angela from XX company,hope you still remember me.you sent us a inquiry of XX we quoted for you on dec 12th. Can you send me a reply which can stated your advice?you know we usually keep our client’s data and advice in the achives,so that we make special and divide plan and schedule for each client.
At the same time we can improve our service according to them,if there’s some fault and in our works.
So pls take a few time to tell me some advice on our bu very much.
针对报价了不回复的
Dear sir or madam,
Hope you still remember me,i sent you quotation for XX(products)on XX(date)，well maybe you are very busy ,and i understand.
I review your websit very carefully, and have much interests to make a start for our cooperation,to provide the best special service.
Could you give me some advice so that we can do better
Best regards
1、Therefor we always put the quality as the first consideration
因此我们总是把质量放在第一位的
2、Would it too much to ask you to respond my question by tomorrow?
可以请你在明天以前回复吗
3、The price we give is almost reach our bottom line
我们所给的价钱已经接近我们的底线了
4、The validity of the quotation is about the 10days
报价的有效期大概是十天左右
5、Moreover we keep the price close to the costs of the production.
再说，我们的价格已经接近生产费用的边缘
1、Will you kindly tell the quantity you require so as to unable us to sort out the offers?
为了方便我们报价，你能告知数量吗，
2、You should take the quality into consideration
你必须考虑到质量问题
3、We may reconsider our offer if your order is big enough
如果你们数量足够大的话，我们可以重新考虑价格
4、I'd like to tell you what i think about that
我想告诉你一些我的想法
5、but consider the quality ,our price is quite reasonable.
但是考虑到质量，我们的报价是很合理的
一些实用英语系列：
收到来信：
1、i have just received your kind letter.
2、i was very happy/glad/delighted/pleased to receive your letter yesterday morning.
3、your kind letter of saturday arrived this morining
久未通信：
1、pls pardon me long in writing to you
2、i must apologize for not having written to you previously
未及时回信
1、i apologize for the delay in my reply
2、i apologize for being a day late with the delay reply to you
3、having lost your last email ,i have not been able to reply sooner
久无音信：
1、i have not heard a word you for a long time
2、there has been no news from you for ages
3、As i have not heard of you for long,i feel anxious
表示歉意难过：
pls accept my sincerest apologies for the inconvenience i fear we caused you
遇到不好的事情
1、i have deeply grieved to hear the death of your father
2、i was most distress to learn from your letter of the illness of your father
谈谈开发信的事情
还蛮感谢大家，我要继续努力啦，不然对不起版主，呵呵
其实我也还是做外贸就10月左右，所以经验什么的都不是很成熟，在总结自己的同时希望
帮到比我还新的朋友，前辈不要拍我板砖哦。
发开发信要先找邮箱，至于找邮箱呢，我觉得至今用的比较顺手的是用各国邮箱的后缀（自己搜一下，太长了不好发上来）和一些好的黄页，
有些朋友反映用邮箱后缀找不到，那是因为你要分析一下你们的产品在哪里很畅销，用的比较多。比如我们的产品水井管在沙特等
中东产石油的地方用的多，那么就那些国家的公共邮箱后缀，搜出来比较多。
其实我觉得开发信这个东西就像我们国内做电话销售一样，
我想每个外贸人都很讨厌每天一
大堆的网络推广电话，我想老外和我们应该是一样的心情。所以我觉得做外贸的不容易的，
每天辛辛苦苦找邮箱发开发信，而且还被人讨厌，看都没看就删了。有的说喜欢简短的开发信，
有的喜欢有点专业性的比较长一点的开发信，
至于到底怎么样，
我有两种版本经常换着